Questions, answered

Yes. Every piece is shaped, sanded and finished by hand by the artisans we work with. They are made in small batches, not stamped out by the thousand, which is why no two ever leave exactly alike.

Because the photograph shows one piece, and yours is its sibling. Grain runs differently through every plank, clay takes glaze in its own way, and fibre is never spun twice the same. Expect a family resemblance rather than a copy.

Solid mango, paulownia and teak. Stoneware. Jute, seagrass and cotton. Forged iron. Nothing veneered, nothing printed to look like something else.

No. Wood moves with the seasons, and a fine line along the grain or a darker knot is the material behaving as it should. We only turn a piece away when a crack runs through it or the finish is broken.

The wooden pieces are finished with food-safe oil, so bread, fruit, nuts and dry serving are all fine. Keep soups, dressings and anything oily off the bare wood, or line the piece with paper first.

Wipe with a damp cloth and dry straight away. Never let one soak or sit in water. Two or three times a year, rub a little food-safe mineral oil into the grain with a soft cloth and leave it overnight. That is the whole ritual.

Not the wood, in either. Heat and standing water are the two things that will split a solid piece. Our stoneware will survive a dishwasher, though it keeps its surface longer if you wash it by hand.

It will, and that is rather the point. Pale woods deepen, oiled surfaces grow warmer, iron settles into a softer black. Direct sun does it unevenly, so turn the piece now and then if it lives on a bright sill.

Shake them out and go over them with the brush attachment of a vacuum. Blot spills rather than rubbing them in, and keep them out of bathrooms and other damp rooms, where natural fibre holds moisture.

Nothing. Shipping is free on every order, wherever you are, with no minimum and no handling fee at checkout. The shipping cost is already included in the price of each piece.

Orders are processed within 1–3 business days. Nothing is processed, shipped or delivered on weekends or public holidays.

Every piece ships from a partner workshop or supplier overseas. It usually arrives 7–20 business days after dispatch. These are estimates, not guarantees.

Yes, by email as soon as your order ships. Tracking can take a day or two to start updating once the carrier scans the parcel.

Yes. Pieces made in different workshops travel separately and can arrive on different days, at no extra cost to you.

Worldwide, and shipping is free everywhere. Any customs duties or import taxes charged by your country are not included in the price and are the recipient's responsibility.

You have 14 days from delivery to return a piece. Write to us first and we'll send you the return address in Spain. Return shipping is paid by the customer, unless the piece arrived damaged or isn't what you ordered.

Send us a photo within seven days of delivery and we will replace the piece or refund you, whichever you prefer. There is no need to ship the broken one back.

Sometimes. Because these are made in small batches, a run can be the last one. Add your email to the piece's waiting list and you will hear first if it returns.

Of course. Add a note at checkout and we will pass it on with your order. Gift orders go out without any prices in the box.