Shipping policy

Shipping is free on every order, wherever you are. There is no minimum to reach and no handling fee at checkout: the price shown on the piece is the price you pay.

Processing

Orders are processed within 1–3 business days. We do not process, ship or deliver on weekends or public holidays, so an order placed late on a Friday starts moving the following Monday.

Delivery times

How long delivery takes depends on which workshop your piece comes from.

Every piece ships from a partner workshop or supplier overseas and usually arrives 7–20 business days after dispatch.

These windows are estimates, not guarantees. They begin when the order is dispatched, not when it is placed, and they can be affected by carrier delays, customs clearance and events outside our control.

Tracking

You will receive an email with a tracking number as soon as your order ships. Tracking can take a day or two to start updating once the carrier scans the parcel.

Orders with several pieces

If you order more than one piece, they may be made in different workshops. In that case they travel separately and can arrive on different days, in more than one parcel. There is never an extra charge for this.

International orders

We ship worldwide and shipping is free everywhere. Any customs duties, import taxes or fees charged by the destination country are not included in the price and are the responsibility of the recipient. Delivery times vary with customs clearance.

Addresses

Please check your shipping address before placing the order. If you spot a mistake, write to us at info@mokaylabs.com as soon as possible and we will correct it if the order has not yet been dispatched. We cannot be held responsible for parcels delivered to an address entered incorrectly at checkout.

Late, lost or damaged parcels

If the estimated delivery window has passed and your order has not arrived, write to us at info@mokaylabs.com with your order number and we will chase it with the carrier.

If a piece arrives damaged, send us a photo within seven days of delivery and we will replace it or refund you, whichever you prefer. There is no need to ship the damaged piece back.

Returns

You have 14 days from delivery to return any piece. Write to us first and we'll send you the return address in Spain; return shipping is paid by the customer unless the item arrived damaged or isn't what you ordered. The details are in our Refund Policy.