Shipping & Returns

Free shipping on every order, wherever you are. Thirty days to change your mind, and a real person at the other end of every email.

Shipping

How much does shipping cost?
Nothing. Shipping is free on every order, to every country we ship to. There is no minimum to reach and no handling fee at checkout: the price you see on the piece is the price you pay.

When does my order leave?
Orders are processed within 1–3 business days. We don't process, ship or deliver on weekends or public holidays, so an order placed late on a Friday starts moving on Monday.

How long will it take to arrive?
It depends on which workshop your piece comes from. Pieces already held in a US warehouse usually arrive 3–7 business days after dispatch. Pieces that travel from a partner workshop overseas usually take 7–20 business days. Delivery times are estimates, not guarantees.

Will I get tracking?
Yes. You'll get an email with a tracking number as soon as your order ships. Tracking can take a day or two to start updating once the carrier scans the parcel.

Can one order arrive in several parcels?
Yes. If you buy more than one piece they may be made in different workshops, so they can travel separately and arrive on different days. There is never an extra charge for that.

Do you ship outside the United States?
Yes. We ship worldwide and shipping is free everywhere. Delivery times vary with customs clearance in your country.

What about customs and import duties?
Any duties or import taxes charged by your country are not included in the price and are the recipient's responsibility.

My order is late, or hasn't arrived.
If the estimated window has passed, write to us at info@mokaylabs.com and we'll chase it with the carrier.

Returns

Can I return something?
Yes, within 30 days, as long as it is unused and comes back in its packaging. Return shipping within the US is on us. Tell us what didn't work and we will send a label the same day.

Mine arrived damaged. What now?
Send us a photo within seven days of delivery and we will replace the piece or refund you, whichever you prefer. There is no need to ship the broken one back.

When will I see the refund?
As soon as the piece is back with us we start the refund, and it lands on your original payment method within a few business days, depending on your bank.